Terms & Conditions

These Terms and Conditions govern your use of Tim Beames Physiotherapy services. By booking an appointment or using our services, you agree to these terms.

Tim Beames is a Chartered Physiotherapist registered with the Health and Care Professions Council (HCPC) and a member of the Chartered Society of Physiotherapy (CSP).

Booking

• Appointments can be booked online via our website or by contacting us directly
• A booking confirmation will be sent to your email address
• Appointments are subject to availability

Cancellation Policy

• We require at least 24 hours' notice for cancellations or rescheduling
• Cancellations with less than 24 hours' notice may be charged at full fee
• Repeated late cancellations or no-shows may result in prepayment requirements
• We understand emergencies occur - please contact us to discuss

Late Arrivals

• If you arrive late, your appointment time will be reduced accordingly
• The full fee will still apply
• Please contact us if you anticipate being late

• Fees are payable at the time of the appointment unless otherwise agreed
• Payment can be made by bank transfer, card, or cash
• Current fees are available on our website or by request
• Fees are subject to change with reasonable notice
• Receipts will be provided for all payments
• We do not currently bill insurance companies directly - you are responsible for claiming reimbursement

As a registered healthcare professional, I adhere to:

• HCPC Standards of Conduct, Performance and Ethics
• CSP Code of Professional Values and Behaviour
• UK GDPR and Data Protection Act 2018
• Professional indemnity insurance requirements

• All information shared during consultations is confidential
• Medical records are maintained in accordance with professional guidelines
• Information may be shared with your GP or other healthcare professionals only with your explicit consent
• Confidentiality may be breached only in exceptional circumstances as required by law or professional duty

Please see our Privacy Policy for full details.

• You will be asked to provide informed consent before any assessment or treatment
• You have the right to ask questions and withdraw consent at any time
• Treatment plans will be discussed and agreed with you
• You have the right to decline any aspect of treatment

As a patient, you agree to:

• Provide accurate and complete medical history information
• Inform us of any changes to your health or medications
• Follow agreed treatment plans and home exercises to the best of your ability
• Attend appointments on time
• Provide adequate notice for cancellations
• Treat the physiotherapist and practice with respect
• Pay fees in accordance with these terms

• Physiotherapy is not a substitute for emergency medical care
• In case of medical emergency, contact 999 or attend A&E
• We may refer you to other healthcare professionals if appropriate
• We reserve the right to decline or terminate treatment if clinically inappropriate
• Treatment outcomes cannot be guaranteed

• We may contact you by email, phone, or SMS regarding appointments
• You can opt out of non-essential communications at any time
• Please ensure we have current contact details
• Email and SMS are not suitable for urgent or confidential matters

For video consultations:

• You must have a suitable internet connection and device
• Ensure privacy and confidentiality in your location
• Online sessions are subject to the same professional standards as in-person appointments
• Fees apply as with in-person consultations
• Technical issues may occasionally occur - we will reschedule if necessary

• Website content is for informational purposes only
• Information does not constitute medical advice
• Always consult a qualified healthcare professional for personal medical advice
• We strive to keep information accurate but cannot guarantee completeness
• External links are provided for convenience - we are not responsible for third-party content

• We maintain professional indemnity insurance
• Liability is limited to the extent permitted by law
• We are not liable for outcomes resulting from failure to follow agreed treatment plans
• We are not liable for indirect or consequential losses

If you are dissatisfied with any aspect of our service:

1. Please contact us directly at enquiries@timbeames.com - most issues can be resolved informally
2. We will acknowledge your complaint within 5 working days
3. We will investigate and respond within 20 working days
4. If you remain dissatisfied, you can contact:
   • HCPC: www.hcpc-uk.org
   • CSP: www.csp.org.uk

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of revised terms.

For questions about these terms, please contact:

Tim Beames
Email: enquiries@timbeames.com